Privacy Policy
Your rights and privacy are our priority. Please review our terms and privacy policy to understand how we protect your data.
Privacy Policy
Last Updated: 17/11/2024
Introduction
Welcome to Visanom!
At Visanom, we specialize in providing comprehensive immigration services designed to simplify your journey. Combining the expertise and trust of highly respected and qualified immigration lawyers with cutting-edge technology, we aim to deliver a seamless, fully digital experience.
This Privacy Policy outlines how we collect, use, and protect your personal information as part of our commitment to safeguarding your privacy when you visit our website https://visanom.com (the "Website") and contact us, use our digital immigration services and products.
We are bound by and act in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), which sets out rules and regulations pertaining to the privacy of individuals. For the purposes of the GDPR, the data controller is Tunahan Tolga Yıldız, a Turkish entrepreneur located in Portugal, to be reached at tuna@visanom.com
By leveraging technology responsibly, we ensure that your data is handled securely and in full compliance with applicable laws, giving you the confidence of working with a trusted law firm in a modern, user-friendly way.
Thank you for choosing Visanom—we’re here to make your immigration journey as smooth and straightforward as possible.
What data do we collect?
2.1. Data that you provide us with voluntarily
Personal Information and documentation
When you reach out to us—whether via email, phone, or our website forms—we collect the information you provide; such as your name and surname, date of birth, nationality, email address, phone number, and any other personal data that you may wish to share with us in your enquiry. This information enables us to understand your needs and contact you in order to assess your eligibility to move further with our services and products.
If you choose to purchase or retain one or some of our services and/or products, we may also collect payment and billing details to process your transaction securely. Similarly, any data you share when leaving comments, requesting customer support, or interacting with our chatbot is collected to enhance your experience and address your concerns effectively.
Once we begin working together, it will be necessary for you to provide us with further personal information and documentation related to your identification; professional, academic and criminal background, financial information and travel history.
2.2. Data that we collect
Technical Data and IP Addresses
When you interact with our website, we collect data like your IP address, browser type, and operating system. This helps us ensure the site is functioning well, diagnose technical issues, and enhance your browsing experience.
Cookies and Interaction Data
Through cookies and similar tracking technologies, we analyze how you navigate our website—such as the pages you visit and the time you spend on them. This information helps us improve the website and deliver a seamless user experience.
Usage Data
We automatically collect information on how the Website is accessed and used, including:
● IP address, browser type, browser version
● Pages visited, time and date of visit, time spent on each page
● Device information, including unique device identifiers, language preferences, referring URLs, country, location, information about how and when you use our services, operating system and other technical information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity and store certain information. Cookies are small data files that are sent to your browser from a website and stored on your device. You can set your browser to refuse all cookies or to alert you when a cookie is sent. However, if you do not accept cookies, some parts of our Website may not function as intended.
3. Legal Basis for Processing
We process your personal data in compliance with the GDPR and other applicable data protection laws. The legal bases for processing your information include the following:
● Your Consent: Where you have given us permission for a specific purpose. You can withdraw your consent at any time.
● Performance of a Contract: We process your personal, financial, and background information to fulfill our obligations under the service agreement, such as preparing and submitting your visa or residency application.
● Legal Obligations: Certain data processing is necessary to comply with our legal obligations, such as adhering to tax and accounting regulations, maintaining accurate records, and cooperating with government authorities or regulatory bodies.
● Legitimate Interests: We process your data to improve our products and services, respond to inquiries, ensure website security, and protect against fraud. These actions are carried out in a way that does not override your fundamental rights and freedoms.
● Vital Interests: In rare cases, we may process your data to protect your vital interests or those of another individual, such as during emergencies involving legal or immigration matters.
We are committed to ensuring that all third-party providers adhere to the same standards of data protection as we do and that your information is handled responsibly, securely, and transparently.
We ensure that all data processing activities align with one or more of these legal bases, providing a clear and lawful framework for how your information is handled.
4. How We Use The Data We Collect
We use the information we collect to deliver a seamless digitalized immigration service and product experience and comply with regulatory requirements. Below is an outline of how we use the data, including cases where we may share information with third-party service providers:
4.1 Providing and Enhancing Services
● Eligibility Assessment: Any personal information provided by you is used to evaluate your eligibility for the specific visa or permit you are looking to apply.
● Document Preparation and Submission: We use your data, information and documentation to complete necessary forms, prepare applications, and submit them to relevant authorities on your behalf.
● Tailored Support: Information about your communication history helps us provide personalized assistance and respond to your inquiries efficiently.
4.2 Communication and Updates
● Client Communication: We use your contact details to share important updates, request additional information, or notify you of progress throughout the procedure.
● Service Announcements: Occasionally, we may inform you about new services or updates relevant to your immigration needs.
4.3 Third-Party Service Providers and Government Agencies
To provide a comprehensive service, we work with trusted third-party providers who may process your information on our behalf. These providers are carefully selected and are required to follow strict confidentiality and data protection standards:
● Government Agencies: We share relevant information directly with immigration authorities to process your application.
● Translation Services: If necessary, personal and document information may be shared with certified translators to meet submission requirements.
● Legal and Financial Advisors: For cases involving complex legal or financial matters, we may consult external professionals to ensure the best outcomes for your application.
● Technology Providers: We may use third-party software or platforms for secure document storage, communication, and payment processing.
4.4 International Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside your country, where data protection laws may differ from those in your jurisdiction. We take steps to ensure your data is adequately protected, including standard contractual clauses or other safeguards as required by applicable law.
4.5 Business Transfers
If Visanom is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
5. How Do We Store Your Data
We are committed to ensuring that your personal information is stored securely and handled responsibly. Below is an overview of how we store your data:
5.1 Secure Storage Locations
Your data is stored on secure servers located within jurisdictions that comply with data protection regulations such as the GDPR. These servers are managed by trusted service providers with robust security protocols.
Physical copies of documents, if required, are stored in secure, access-controlled facilities.
5.2 Data Encryption
All personal data transmitted to and from our systems is encrypted using industry-standard encryption protocols.
Sensitive information, such as financial data, is encrypted both in transit and at rest to prevent unauthorized access.
5.3 Access Control
Access to your data is strictly limited to authorized personnel who require it to deliver our services.
Our team is trained in data protection policies to ensure compliance with the highest standards of privacy and security.
5.4 Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
5.5 Third-Party Storage
When necessary, data may be stored with third-party service providers, such as cloud storage platforms, which adhere to strict data protection and security standards.
We take every reasonable measure to protect your information against unauthorized access, loss, or misuse. If you have any concerns or require more information about how we store your data, feel free to contact us.
6. Marketing
Visanom would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you can always opt out at a later date. You have the right at any time to stop Visanom from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please click here.
7. What Are Your Data Protection Rights?
Depending on your location, you may have the following rights regarding your personal data:
● Access: You can request access to your personal data and obtain information on how it is being processed.
● Correction: You have the right to request correction of inaccurate personal data.
● Deletion: You may request the deletion of your personal data under certain conditions.
● Objection and Restriction: You may object to or request the restriction of processing under certain circumstances.
● Data Portability: You have the right to request the transfer of your data to another organization or directly to you.
To exercise these rights, please contact us at hey@visanom.com
8. What Are Cookies?
At Visanom, we use cookies to enhance your experience on our website and improve the services we offer. By using our website, you consent to the use of cookies as described below.
Cookies are small text files that are placed on your device (computer, smartphone, tablet, etc.) when you visit a website. These files store information that allows the website to recognize your device and improve your user experience, for example, by remembering your preferences or providing personalized content.
8.1 Types of Cookies We Use
We use the following types of cookies on our website:
● Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features such as page navigation, secure logins, and processing transactions related to our digital products and immigration services. Without these cookies, some parts of the website may not work as intended.
● Performance Cookies
These cookies collect data about how visitors interact with our website, such as which pages are visited most often and if any errors occur. This information is used to improve the performance and user experience of our website. These cookies do not collect personal data and are only used to improve how the website works.
● Functional Cookies
These cookies allow the website to remember your preferences (such as language settings or region) and provide a more personalized experience. They may also be used to enable certain features, such as interacting with our chatbot or saving progress on online forms related to immigration services.
● Targeting or Advertising Cookies
These cookies track your browsing habits across the website and are used to show you advertisements that are more relevant to your interests. They may also be used by third-party advertising networks to deliver targeted ads.
● Third-Party Cookies
We may allow third-party service providers (e.g., analytics, advertising, and payment processing platforms) to place cookies on our website. These cookies are managed by the third parties and are used for tracking user behavior, delivering advertisements, and gathering statistical data.
8.2 How to Manage and Control Cookies
You have the ability to manage cookies on your device. Here are some ways to control or delete cookies:
● Browser Settings: Most web browsers allow you to manage cookie settings. You can usually find these settings in the "Preferences" or "Settings" menu of your browser. You can choose to block all cookies, accept only certain types, or delete cookies that have already been stored on your device.
● Cookie Banner: When you first visit our website, we provide a cookie banner that allows you to accept or reject certain types of cookies. You can customize your cookie preferences through this banner at any time during your visit.
● Third-Party Tools: Some third-party providers offer additional options for managing cookies. For example, you can opt out of targeted advertising cookies through services like the Digital Advertising Alliance (DAA) or the European Interactive Digital Advertising Alliance (EDAA).
Please note that blocking or deleting cookies may impact your experience on our website and may prevent certain features from functioning correctly.
Retention of Personal Data
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
10. Children’s Privacy
Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us so we can delete such information.
11. Changes To Our Privacy Policy
We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting an updated version on this page, and the "Last Updated" date will be revised accordingly.
12. How to Contact Us
If you have any questions about this Cookies Policy or how we use cookies, feel free to contact us at hey@visanom.com
Frequently asked questions
For any unanswered questions, reach out to our support team via email. We'll respond as soon as possible to assist you.
